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Cost Structure And Distribution In Today's Contact Centers
COST STRUCTURE AND DISTRIBUTION IN TODAY’S CONTACT CENTERS BY LORI BOCKLUND • After call work • Abandon rate • Queue time • Fixed staffi ng (management) • FTEs - VP with some email handling in the medium and large centers. © 2008 Strategic Contact, Inc. All Rights Reserved ... View Full Source
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Interval (I) or Lobby Dispatch Time: the average time between departures of cars from the waiting time at an upper floor after a call is registered. Handling Capacity (HC): the maximum number of passengers that can be handled in 5 minutes Vertical Transportation: Elevators & Escalators ... Read Document
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A Study Of Backorder Costs For Non-Store Retailers
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