Avaya Expected Call Handling Time

Avaya Business Advocate - Avaya Support
Avaya Business Advocate Release 3.1 User Guide 07-300653 Release 3.1 February 2006 document was complete and accurate at the time of printing, Avaya Inc. can Expected call handling time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Where administered ... Visit Document

Avaya Voice Portal - Lcsi.net
Avaya Voice Portal Connect Customers to Expected Wait Time, Dialed (Entered) Digits, etc. from Call Center Vectors for more service applications that dynamically personalize call handling and messages based on whether a person or answering machine ... Read Here

Avaya Microsoft Lync Integration
Access Avaya real-time collaboration from Microsoft Lync clients and desktop Multiple call handling enables users to maintain one active call while Avaya Microsoft Lync integration with Avaya Aura ... Document Retrieval

Application Notes For FutureSoft Periscope 1.0 With Avaya ...
Application Notes for FutureSoft Periscope 1.0 with Avaya Call Management System Release 16.2 using Open Database Skill? y Expected Call Handling Time (sec): 180 AAS? n Service Level Target (% in sec): 80 in 20 Measured: both ... View Full Source

Glossary - Rocky Mountain Avaya User's Group - RMAUG
Avaya Glossary AAR See Automatic Alternate Routing The average percentage of time that is expected or targeted for each split/skill agent to spend, is a combination of call handling preference and skill/reserve levels. ... Fetch Content

Application Notes For Configuring Avaya IP Agent With An ...
Inter-location call routing between Avaya Distributed Office (Branch Stores A and B) and Avaya SES Home Multiple Call Handling (On Request)? n Vectoring (Best Service Routing) Skill? y Expected Call Handling Time (sec): 180 AAS? n ... Access Document

Application Notes For Calabrio Workforce Management With ...
From Avaya Call Management System to check the agent adherence to the schedules. Calabrio Workforce Management server. The Avaya CSI group installs and configures the customized interfaces on the Skill? y Expected Call Handling Time (sec): 180 AAS? n Service Level Target (% in ... Retrieve Full Source

Application Notes For Afiniti With Avaya Aura® Application ...
Communication Manager and Avaya Call Management Skill? y Expected Call Handling Time (sec): 20 AAS? n Service Level Target (% in sec): 80 in 20 Call Handling Preference: skill-level Local Call Preference? n SN RL SL ... Get Doc

Avaya AuraTM Contact Center 6 - Meteor Telecommunications
Historic and real-time contextual information about a customer to for Avaya CS1000. The capacity is expected to increase to 5,000 agents for Multiple call handling Up to 6 simultaneous contacts can be handled by an agent ... Retrieve Document

Application Notes For Configuring Teleopti WFM Real Time ...
Application Notes for configuring Teleopti WFM Real Time Adherence and Avaya Call Management System R17.4 using Skill? y Expected Call Handling Time (sec): 180 AAS? n Service Level Target (% in sec): 80 in 20 Measured: both ... Access Full Source

Avaya Business Advocate Avaya Business Advocate Best Matches
The Avaya Business Advocate contact center application is handling of preferred customers. When necessary, Avaya Business Advocate Avaya’s patented Expected Wait Time and Predicted Wait Time algorithms. ... Doc Retrieval

Avaya Aura® Call Center Elite - ONE Corp
Balancing based upon the work handling guidelines your company wishes to helping improve first time call completions and enabling a low- Avaya patented Expected Wait Time and Predicted Wait Time algorithms. ... Retrieve Content

4 FonComfort Call Forwarding With Exceptions - YouTube
A frequently requested function - especially in manager/assistant scenarios is call forwarding of calls for the manager to his assistant, but with VIP exceptions. Typically other managers, expected important calls, the assistant team or family should reach the manager directly and not ... View Video

Application Notes For Avaya Proactive Contact R5 With Inisoft ...
Aura® Application Enablement Services to provide a custom agent desktop for Avaya Proactive Contact agents for handling of outbound calls delivered by Avaya Proactive Contact y Expected Call Handling Time (sec): 180 AAS? n Measured: none Supervisor Extension: Controlling Adjunct: none ... Access Content

Avaya Call Management System
Avaya Call Management System Avaya Business Advocate Reports January 2009 ... Get Doc

Microsoft - Wikipedia
Microsoft Corporation (/ ˈ m aɪ k r ə ˌ s ɒ f t /, abbreviated as MS) is an American multinational technology company with headquarters in Redmond, Washington. ... Read Article

Application Notes For Configuring ... - Downloads.avaya.com
From RMG Networks with Avaya Call Management System accept data in real-time from Avaya Call Management System. Figure 1: Skill? y Expected Call Handling Time (sec): 180 AAS? n Service Level Target (% in sec): 80 in 20 Measured ... Retrieve Doc

Application Notes For Telecorp Wall Display PLUS With Avaya ...
PLUS to interoperate with Avaya Call Management System. Telecorp Wall Display PLUS captures the real-time split/skill call measurement data from Avaya Call Management System Skill? y Expected Call Handling Time (sec): 180 AAS? n Service Level Target (% in sec): 80 in ... Retrieve Full Source

Application Notes For Pipkins Vantage Point With Avaya Call ...
To interoperate with Avaya Call Management System. The real-time call measurement data from Avaya Call Management Skill? y Expected Call Handling Time (sec): 180 AAS? n Service Level Target (% in sec): 80 in 20 Measured ... Access Full Source

Application Notes For Servion IAssist Call ... - Avaya Support
IAssist Call Back Manager with Avaya Voice Portal. (Expected Wait Time), calls are Skill? y Expected Call Handling Time (sec): 180 AAS? n Service Level Target (% in sec): 80 in 20 ... View Doc

Application Notes For P&W Solutions Sweet Series With Avaya ...
Adherence (Generic-RTA) interface to capture real-time ACD call center data from Avaya Aura™ Communication Manager. Skill? y Expected Call Handling Time (sec): 180 AAS? n Service Level Target (% in sec): 80 in 20 Measured: both ... Fetch This Document